Frequently Asked Questions

Orders & Shipping

Where does TangoScrubs ship?

We currently offer shipping to eligible addresses in the United States. Available shipping methods and rates are displayed at checkout.

How much does shipping cost?

Shipping charges depend on your order and delivery destination. Eligible U.S. orders may qualify for free standard shipping on purchases of $99 or more when that offer is active.

How long will my order take to arrive?

Estimated delivery times depend on the shipping method, destination, and order processing requirements. Please refer to the delivery estimate provided at checkout.

How can I track my order?

Once your order ships, tracking information will be provided when available.

Can I cancel or modify my order?

Please contact order@tangoscrubs.com as soon as possible with your order number and "CANCELLATION/MODIFICATION" in the subject line. Requests cannot be guaranteed once an order has entered processing.

Returns & Exchanges

What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they are unworn, unwashed, undamaged, and have their original tags attached.

Are returns free?

Eligible U.S. returns are free within the applicable 30-day return period.

How do I start a return?

Email order@tangoscrubs.com with your order number. Our team will review your request and provide instructions.

Do you offer exchanges?

We do not currently process direct exchanges. If you need a different size or color, please return your eligible item and place a new order.

When will I receive my refund?

Please allow up to 14 business days after we receive your return for inspection and processing. Additional time may be required for your payment provider to post the refund.

Can I return one item from a BOGO or bundled promotion?

Yes, provided the item meets the applicable return requirements and the promotion permits partial returns. The refund will be calculated using the amount actually paid and attributable to the returned item, rather than its original retail price. For qualifying equal-price BOGO offers, this may be based on the average promotional price per item.

Products & Sizing

Are scrub tops and pants sold separately?

TangoScrubs offers individual scrub tops, pants, and matching sets. Please review each product description to confirm which items are included.

How do I choose my size?

Refer to the size chart available on our website and the sizing information provided on the relevant product page.

Are all colors available in every size and style?

Availability varies by product, color, and size. Current options are displayed on each product page.

Will sold-out colors or sizes be restocked?

Some styles and colors may be restocked, while others may be limited or discontinued. Restocking is not guaranteed.

Discounts & Partnerships

Can I combine discount codes?

Discount combinations depend on the terms of each promotion and the discounts permitted at checkout.

Do you offer discounts for students or healthcare professionals?

TangoScrubs periodically offers promotions and may provide exclusive discounts through approved organizations and partners. Availability and eligibility vary.

Does TangoScrubs have an ambassador program?

Yes. We collaborate with healthcare professionals, students, and content creators through our ambassador and creator initiatives. Visit our Work With Us page for information about available opportunities.

Contact

How can I contact TangoScrubs?

For orders, shipping, and returns, email order@tangoscrubs.com.

For general inquiries and partnerships, email team@tangoscrubs.com.

For complete details, please review our Shipping Policy, Return & Refund Policy, and Terms of Service.