Refund policy
Return & Refund Policy
Last Updated: October 16, 2026
At TangoScrubs, we are committed to providing quality medical apparel and a positive shopping experience. This Return & Refund Policy outlines the requirements and procedures for returning eligible purchases made through tangoscrubs.com.
Return Eligibility
TangoScrubs accepts eligible returns initiated within 30 days of the date an order is delivered.
To qualify for a return, merchandise must:
- Be unworn, unwashed, unused, and undamaged.
- Be returned in its original condition, with all original tags and labels attached.
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Be accompanied by a valid order number or other proof of purchase.
Merchandise that does not meet these requirements may be ineligible for a refund, except where otherwise required by applicable law.
Items designated as final sale or non-returnable at the time of purchase are not eligible for discretionary returns, except as required by law.
Returns Within the United States
Eligible returns from orders delivered within the United States are accepted without a return shipping fee when initiated within the applicable 30-day return period.
Original shipping charges, if any, are non-refundable, except where required by law or where TangoScrubs determines otherwise.
How to Request a Return
To initiate a return, contact order@tangoscrubs.com and provide your order number and the item or items you wish to return.
Our customer service team will review your request and provide return instructions.
Once your return is authorized, a prepaid return shipping label will be provided by email, where applicable.
Customers must follow the return instructions provided and use the designated shipping carrier or drop-off location.
Please do not return merchandise without first obtaining authorization and return instructions from TangoScrubs.
Refund Processing
Returned merchandise is subject to inspection upon receipt.
Please allow up to 14 business days after TangoScrubs receives the returned merchandise for inspection and processing.
Approved refunds will generally be issued to the original payment method, subject to applicable deductions and the terms of the original purchase.
Additional time may be required for the customer's financial institution or payment provider to post the refund. Depending on the payment provider, refunds may take up to two billing cycles to appear on an account statement.
If you have not received an approved refund within the expected timeframe, please contact order@tangoscrubs.com.
Promotional Purchases and Partial Returns
Purchases made using promotional offers, including Buy One Get One (BOGO), Buy Two Get One, bundled discounts, multi-item promotions, and similar offers, are subject to the terms of the applicable promotion.
When only part of a qualifying promotional purchase is returned, the refund will be calculated based on the average amount actually paid per eligible item under that promotion, rather than the item's original or regular retail price.
For promotions involving items of different prices, the applicable promotion terms or checkout allocation may determine how the discount is distributed among eligible items.
Refunds will not exceed the amount actually paid and attributable to the returned merchandise, excluding any non-refundable shipping charges or applicable fees.
If the promotional offer contains additional return conditions, those conditions will be disclosed in connection with the offer before purchase.
This section does not limit any non-waivable consumer rights under applicable law.
Exchanges
TangoScrubs does not currently offer direct exchanges.
Customers wishing to obtain a different size, color, or style must return the original eligible merchandise in accordance with this policy and place a new order.
Any assistance with shipping or processing charges for replacement purchases is discretionary and subject to approval by TangoScrubs.
Damaged, Defective, or Incorrect Items
Customers who receive an item that is damaged, defective, or materially different from the item ordered should contact order@tangoscrubs.com promptly, providing their order number, a description of the issue, and photographs where available.
TangoScrubs will review the matter and determine the appropriate resolution in accordance with applicable law.
Order Cancellations and Modifications
Orders may enter processing shortly after placement. Accordingly, TangoScrubs cannot guarantee that cancellation or modification requests can be accommodated.
To request a cancellation or modification, email order@tangoscrubs.com as soon as possible with your order number and CANCELLATION/MODIFICATION in the subject line.
Once an order has been shipped, cancellation or modification may no longer be possible. Eligible items may instead be returned in accordance with this policy.
Contact Information
For questions regarding returns, refunds, or order assistance, contact:
TangoScrubs
Email: order@tangoscrubs.com
Website: https://tangoscrubs.com
Nothing in this policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection laws.
